Frequently Asked Questions & Answers

All orders are delivered via GLS or DHL; you can choose this later at checkout.

Our shipping costs start at €2.95 throughout Germany. For orders over €49, shipping is free. International shipping is a flat rate of €9.95.

You can pick up all orders yourself. They'll be on the shelf within two hours of placing your order. Pickup is available Monday to Friday from 7 a.m. to 2 p.m.

Yes, as soon as the order has been properly packaged, you will receive a confirmation email including the tracking number.

We ship all orders placed before 12 noon the same day. They usually arrive within 1-2 days.

You can return any item to us free of charge within 30 days. Once we receive your return, we need approximately 2-4 business days to process your refund.

You can create the return online after purchase and receive all the information.

Please contact us here, for example, via our contact form. We will then get in touch with you quickly.

Once we receive the return, we need approximately 2-4 business days to process the refund.

No, the return is free of charge for you. The return label will be provided by the service provider you previously selected.